Frequently Asked Questions

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Thank you for choosing us! Once your order is placed, it will appear as an active order in your account. We’ll reach out shortly by phone or email to confirm the details and arrange a time to deliver the service you’ve selected.

Whether it’s remote support, an onsite visit, or a consultation, we’ll make sure everything is scheduled and ready to go.

Response time's can vary - average response time is within a few hours or at most 24 hours.

 We’re based in Perth, Western Australia and service most metro areas. If you’re unsure whether we can reach you, just ask via our Contact page 

 Yes! We offer secure remote support sessions for software issues, troubleshooting, email problems, tune-ups, and more. All you need is an internet connection - we’ll guide you through the quick setup. 

Pricing varies by service. General rates:

• Onsite Support: $110/hr
   
• Remote Support: $90/hr
   
• Diagnostics: $50 (waived if repair proceeds)
   
• Basic Repairs from $90
  See our Service Offerings page for full details.

 If we can’t diagnose or fix your issue and no meaningful service was provided, you won’t be charged. If time and effort were spent investigating or partially resolving the issue, standard diagnostic rates may still apply. 

 Not necessarily. We offer both onsite and remote support. If the job requires hardware replacement or deeper inspection, we may recommend pickup or drop-off - we’ll advise what’s best after an initial consult. 

 We accept cash, bank transfer, and PayPal (Square Payments coming soon). Payment is due upon completion of service unless agreed otherwise. 

 Absolutely. We provide tailored support, consultation, and setup services for small teams and home-based businesses. Reach out via our Contact page to discuss your requirements. 

 We’re happy to work with your supplied components for builds or upgrades — just note that we can’t offer warranty on customer-provided parts.